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Frequently Asked Questions
- 1. How do I log-in?
- Sign-in using your company email address. "Reset your password" the first time you log-in. Watch for your password reset email and then sign-in.
Any issues, please contact the Program Administrator.
- 2. Where do I access the training courses / workshops?
- For a list of all courses / workshops, log-in and from the menu bar, select "Learning Items" > "Full Catalog". From here, search and add the applicable course / workshop to your Learning Plan.
- 3. Do I have to take all of them?
- No, you will be notified when training is required. We do, however, encourage you to check out the tools available for your own development.
- 4. Do I have to be at work to access the training?
- No! The Learning Portal is accessible online, therefore you can log-in outside of work - even through a mobile device or tablet.
- 5. What if I can't complete a course before it expires?
- Please speak with your Manager or contact the Program Administrator. Extensions will be granted at their discretion.
- 6. I've finished a course - where do I get my Certificate of Completion?
- Log-in to the Learning Portal and download it from your profile. You will receive an email notification that the certificate is available, but you will have to log-in to retrieve it.
- 7. Are there specific software or browser requirements to run the online programs?
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